Leveraging a multifaceted career, I specialize in identifying innovative and strategic solutions to intricate challenges. My roles as an entrepreneur, team leader, and executive have honed my ability to view scenarios from diverse vantage points, enhancing my communication skills and consensus-building capabilities. I bring a dynamic blend of expertise in product design, leadership, startup ecosystems, strategic planning, and product management, driven by an unwavering motivation to excel.
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I Believe In
Building a Diverse Team
I strive to build diverse teams that can draw upon their unique experiences to do great things. With talented individuals who have common purpose and passion, anything is possible.
Identifying the MVP
Most Valuable Problem. User interviews, surveys, card sorting, ethnographic studies, etc... It's necessary to dig deep to make sure we're solving the problem that will be most valuable to solve.
Finding the Best Solution
The multiple perspectives of a diverse team is a great starting point, but only through iterating, usability testing, and monitoring metrics can we be sure we've found the best solution to a problem.
Sharing an Impactful Message
Communication between team members, leaders, and stakeholders during each phase of a project is paramount to its success. The trust earned through transparency increases velocity and quality.
News
2023
Promoted to VP of Product
I’m happy to share that I’m starting a new position as VP of Product Management at XOi! I'm excited about the future of XOi and continuing my journey here. The team at XOi is great!
Read XOi's Press Release...Product Release: AI Work Summaries
I led the problem validation, solution ideation, and solution validation of XOi's new AI Work Summary feature. The encourages the daily use of XOi by technicians by saving them time generating a customer-facing work summary.
Watch on YouTube...Article Published in PHCNews
I was asked to write an article for PHCPPros which was published in their PHCNews publication. I took a glimpse into the future of the field service industry and the coming impact of AI on field service training and productivity.
Read More in PHCNews...Quoted in ACHR article on AI
I was interviewed about the impact of AI on the HVAC industry by the trade publication ACHR. We discussed the impact of AI on marketing, sales, and how the technician is the hero of the field trade service industry.
Read More on ACHR...Webinar: Contractor's Guide to Everyday AI
I cohosted a webinar to talk about XOi's first AI feature ahead of its launch. We also discussed how our clients could prepare for the feature and what impact it could have for their technicians and business.
Watch on XOi.io...2022
Product Release: Journeyman™ Platform
The Journeyman™ Platform is a trio of powerful solutions packaged together. It's super cool to see it out in the wild and delivering incredible ROI for XOi clients after the team's hard work bringing it to market.
Read More...2021
Fortune’s Path Podcast - Guest Appearance
The first episode of the Fortune’s Path Podcast features an interview with Lee Bridges, successful entrepreneur and senior product manager at XOi about why he exists.
Listen Here...Product Lessons Learned The Hard Way
I recently sat on a panel of product people, and we shared stories of mistakes we've made in our product life with the goal of helping others learn from our mistakes.
Read More...Product Release: Multiple Workflows per Job
I'm happy to have been the product manager for this one. It changed the way service technicians get work done in the Vision platform. Here's a video about a use case for the feature.
Watch on YouTube...Product Release: Yes / No Step Types
Watch a video on a recent product release that I was a part of at XOi Technologies. This is a short microlearning video about the feature that was used for company marketing.
Watch on YouTube...2020
Product Release: Multi-Channel Partner Network
XOi Technologies empowers contractors to deliver shared advantages with multi-channel partner network capabilities. Happy to be involved with this one.
Read More...XOi Technologies brings on two industry-leading product managers for senior positions
Cloud-based mobile application company hires distinguished industry experts Lee Bridges and Greg Thoman to innovate the technician experience.
Read More...